By Managing Partner Forum with Roger Hayse and Steve Mabey
An MPF Webinar Originally Broadcast on November 4, 2020
On the latest installment of The MPF Webinar Series we call “The Law Firm of the Future.” we discussed the importance of measuring both financial and firm-building contributions. In addition to plenty of timely benchmarking data on the topic, the handouts include biographical profiles, PowerPoint deck, and the raw data from The MPF 2019 Law Firm Leadership survey
Here are a few highlights:
- Eighty-five percent (85%) of firm leaders say they use KPIs to monitor firm and individual performance. “Productivity” was by far the #1 metric they monitor.
- Twenty-six percent (26%) of firms have modified their KPIs since the COVID outbreak. Another twenty-four percent (24%) are considering it.
- Looking beyond financial KPIs, just twenty-four percent (24%) of firms measure client satisfaction and thirty-five percent (35%) measure employee satisfaction.
Click here to hear the Webinar.
Click here for Handout Materials.